HEAVY HANDED
Privacy Policy
Effective Date: April 2026
This policy describes how we collect, use, share and protect information provided to us by people visiting this website or our mobile app. Because this policy may be revised from time to time, we suggest that you check here periodically for policy updates. Your use of this website after a revised notice has been posted constitutes acceptance of the updated privacy policy.
"We," "us," "our" and "Heavy Handed" refers collectively to Heavy Handed, its subsidiaries and affiliates.
The Information We Collect
Personal Information
"Personal information" includes any information identifiable in nature, and may include: your company information, your name, your home or other physical address, your email or other online contact information such as a user or screen name, your telephone number, physical location, GPS location, your financial information (such as credit card numbers), and your employment-related information (such as a resume or references). You may visit and use this website without providing Personal Information. We will collect Personal Information only if you provide it to us. If you do not want us to have your Personal Information, please do not provide it to us.
You may provide us with Personal Information through various methods, including (without limitation) the following (collectively, the "Services"):
• Registration and Personal Profile Forms – If you are offered the opportunity to enter a promotion, to become a registered user of this website, or to receive information about Heavy Handed, you may be required to fill out a registration form. This form requires that you provide certain Personal Information that may include, without limitation, your name, birthdate, a user name, email address, postal address, telephone number, demographic and lifestyle information, areas of interest, product usage, and/or a unique individual password.
• Transactions and Activity – If you become a registered user or conduct transactions through this website, we may collect information about the transactions you engage in and your other activity on the website. This information may include, without limitation, areas of the website you visit, transaction types, content you view or submit, transaction amounts, payment and billing information, as well as the nature, quantity and price of the goods or services you exchange.
• Email and Other Voluntary Communications – You may choose to communicate with us through email, via our website, by telephone, in writing, or through other means. We collect the information in these communications, and such information may be personally identifiable.
• Employment-Related Information – We may retain Personal Information you submit because you are interested in a career with us. We will use this information only for purposes related to your potential employment with us, unless you also provide it to us for additional purposes.
Other Information
When you visit our website or mobile app, we may collect data about the type of browser you are using, your domain name, the time and length of your visit, your internet protocol (IP) address, the pages you view and the order in which you view them, and the site you last visited before coming to our site. We use this information to improve our site's content and structure. You will remain anonymous to us unless you provide us with your Personal Information.
Like many other websites, we also collect information through "cookies" and other automated means. Cookies are small bits of data that a website may save to your browser. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to provide you with a more customized browsing experience. You may set your browser to refuse cookies, but there may be pages on our site or mobile app you will not be able to access if you do.
We may also collect aggregated data, which is data from which the identity of an individual cannot be determined. We may use aggregated data at our discretion.
Third Party Links
Please note that companies delivering advertisements on our websites may also use cookies or other technologies. If you click on one of those ads, you will be directed to a third-party website with terms of service, legal notices and privacy practices that may be different from our website. We do not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third-party site or its content. A link to a third-party site on this website does not constitute sponsorship, approval or responsibility for any third-party site. We are not responsible for the practices of those third-party websites.
Use of Personal Information and Other Information
We may use Personal Information and Other Information for various purposes, including (without limitation): helping to establish and verify the identity of website users; opening, maintaining, administering and servicing users' accounts or memberships; processing, servicing or enforcing transactions and sending related communications; providing services and support to website users; improving the website, including tailoring it to users' preferences; providing users with product or service updates, promotional notices and offers, and other information about Heavy Handed; marketing to you; responding to your questions, inquiries, comments and instructions; and maintaining the security and integrity of our systems.
We may engage other companies to perform a variety of functions, such as to fulfill orders, assist with promotions, provide technical assistance, etc. (collectively, "Related Companies"). Related Companies may use your information to the extent necessary for these companies to fulfill their functions.
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or other legal request, to protect the integrity of the website, to fulfill your requests, or to cooperate in any law enforcement investigation or other investigation.
If Heavy Handed undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to our privacy practices will occur as a result of the business transition, we will notify you prior to transferring your personal information.
Minors
This website is directed toward and designed for use only by persons aged 18 or older. We will not approve applications from, or establish or maintain registrations for, any user we know to be under the age of 18. Heavy Handed does not solicit or knowingly collect personally identifiable information from users under the age of 18. If we discover that we obtained personally identifiable information from an individual who is under the age of 18, we will delete such information from our systems.
Your California Privacy Rights
This section supplements our privacy policy with additional information for California residents only. The California Consumer Privacy Act ("CCPA") provides specific protections and rules with respect to California's definition of "Personal Information," which includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. As noted above, we collect information that you provide directly when you register for or use the Services, user credentials, demographic data, payment data, device data, usage data, location data, information about your interests and preferences, third-party integrations, and other third-party data.
Collection, Use and Disclosure of Personal Information
This section describes, for the 12 months preceding the effective date above, (a) the categories of Personal Information we have collected about you, (b) the sources of that Personal Information, (c) the business and commercial purposes for use, and (d) the categories of third-party recipients of your Personal Information. Unless we inform you otherwise, this section also serves as our "Notice at Collection."
Categories of Personal Information Collected
In the last 12 months, we have collected the following categories of Personal Information about California Consumers:
• Identifiers, including: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, telephone number, signature, age, company
• Commercial information, including: products and services purchased or considered, date and location of purchase, purchase price, purchase history, and purchase tendencies
• Internet or other electronic network activity information, including: browsing history, search history, website interaction information, application interaction data, advertisement interaction data, ISP, name and version of OS and browser, date and time of visit, pages visited, and geolocation
• Sensory information, including: photos and video surveillance
• Professional and employment information
• Financial information, including: credit, debit and gift card data, and related payment information
• Profile information, including: customer feedback, purchasing patterns, store location preferences, and other consumer preferences
Sources of Personal Information and Purposes for Using Personal Information
California law requires that we describe the personal information we collect about California consumers, including by identifying specific categories of information.
Sale of Personal Information to Third Parties
While we do not sell (as "sell" is traditionally defined) your personal information to data brokers in exchange for money, we do disclose limited identifiers in order to provide you with relevant and personalized advertisements through our advertising partners.
Financial Incentives
We provide financial incentives through our rewards program to consumers who allow us to retain and disclose their Personal Information, including the following categories: unique identifier, purchase history, location data, and protected class information. These incentives may include payments to consumers (e.g., free food) and discounts on goods or services.
Your California Privacy Rights
a) Right to Know
California Consumers have the right to submit a verifiable request to know:
• The categories and specific pieces of Personal Information that we have collected about them
• The categories of sources from which we collected the Personal Information
• The categories of Personal Information that we sold or disclosed to a third party (other than a service provider) for a business purpose and the categories of recipients of that information
• The business or commercial purposes for Heavy Handed's collection, disclosure, or sale of the Personal Information
b) Right to Delete
California Consumers have the right to submit a verifiable request for deletion of their Personal Information that we have collected from the Consumer.
c) Right to Opt Out of Sale of Personal Information
California Consumers have the right to opt out of the sale of their Personal Information.
How to Exercise Your Rights
a) Making Right to Know or Right to Deletion Requests
Heavy Handed will respond to requests in accordance with applicable law if it can verify the identity of the individual submitting the request. California Consumers can exercise their rights in the following ways:
• Contact by email: contact@marketing.heavyhanded.la
b) Making Right to Opt Out of Personal Information Sales Requests
To opt out of the sale of your personal information, you may submit a request to us by emailing: contact@marketing-heavyhanded.la
Security
We implement reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information. For user accounts registered directly with us, profile information is protected by the password each member uses to access their online account. It is important that you protect and maintain the security of your account and that you immediately notify us of any unauthorized use of your account. When you sign into your account or enter payment information, we encrypt the transmission of that information using secure socket layer technology ("SSL").
While we take reasonable precautions against possible security breaches of our websites and customer databases, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use.
Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site or mobile app; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.
Choice and Control
In order to provide service to you, we may send you communications related to your transactions, security, or the administration of this website. From time to time, we may also send you other messages or updates about Heavy Handed, our website, and promotions or other activities. If you do not wish to receive non-transaction/security-related communications from Heavy Handed, please contact us as specified in the Contact section.
You may also request information about your account with us, including a copy of your customer profile. We will provide this information to you on request, and will update and correct your profile if you wish to make changes.
SMS Messaging
Heavy Handed collects various information from and about you when you sign up to receive automated marketing text messages, including information you directly provide when you enroll in its text message marketing program (the "Messaging Service"). For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer support.
We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:
Service Providers
We may share your information with third parties to help us provide the Messaging Service to you. Your text messaging originator opt-in data and consent will not be shared with any other third parties.
Legal Requirements and Protection of Heavy Handed and Others
We may disclose your information as we believe necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (v) allow us to pursue available remedies or limit the damages we may sustain.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service with any third party, including advertisers, promotional partners, and sponsors.
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt out of receiving further commercial text messages by responding to any of our text messages with: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
For additional opt-out information, please review our Terms & Conditions.
